Read on for his impressions. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. I had booked seats 9A, 9C and 9D in the rear cabin. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Whilst Narita Airport gets a lot less love these days than Haneda Airport due to its considerably closer proximity to the centre of Tokyo, it is still as efficient as ever and after a smooth check-in, I was quickly through immigration and on my way towards the quiet enclave of the Sakura (Business) Lounge. 🙂. I think we had a more extensive menu than you did out of DFW. Might You Like. Lucky, you’ve mentioned that there were only 2 main courses available, but for long-haul flights there are always 3 options (2 Western and 1 Japanese) available, of which one of them ALWAYS being a steak. © 2021 THE POINTS GUY, LLC. JAL was operating a 787-8 aircraft for our 13-hour flight — the carrier’s 777-300ER is used for its other daily flight to New York. The ticket was booked as part of a larger award using American Airlines miles, and I would be flying in first class from Tokyo Haneda to San Francisco on the final leg. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). 23 Sep 2019 by Michael Allen. Service in JAL's "version one" of the 787-8 is a mystifying fail. @Richard – unfortunately JAL is quite notorious when it comes to vegetarian options on board – it has to be requested as a special meal. Japan Airlines tends to keep their cabins really warm, so the last thing I need is a long sleeve shirt to put on. There was a fairly large selection of US and Japanese movies and TV shows available to check out. JAL’s business class is within reach for most points-and-miles collectors. This three-class configuration has 52 Sky Suite III seats, 35 Sky Premium seats, and 116 Sky Wider seats. I’ve had wonderful experiences across the board with JAL. Aircraft: Boeing 787-8 Seat: 9D (Business Class) Boarding was done very orderly, this Boeing 787-8 is configured with the JAL SHELL FLAT NEO seats which are angled lie flats. I took a middle seat (9D) so nobody would be climbing over me, though a few of the people at the window seats … The food onboard was pretty good, but not earth shattering by any means. I never had anything but exemplary service on all flights. Japan Airlines fleet of Boeing 787s offer includes 42 Business Class seats in a 2-2-2 configuration. Why Low Cost Airlines Cheap. The JAL lounge had a beautiful upstairs dining area with buffet counters and seating areas, but the buffet itself was noticeably sparse. Japan Airlines Boeing 787-8 Business Class. Service was really poor. There was one other person in the cabin. Overall, service times are slower, as they try to give each passenger a lot of attention. But I think JL has the worst OW food. Requests to moderate the temperature were routinely ignored. As to the cardigan maybe the idea is you take your shirt off and wear the cardy so you don’t get your shirt creased or spill your dinner over it. Despite its small size, this lounge had a better food and drink selection than what I’d seen at the Sakura Lounge, albeit by a small margin. JAL has very large 23-inch TV screens at the front of every Sky Suite — there’s a remote close to the seat and you can use its touch screen interface to operate your TV, even when you are fully reclined. I flew on Japan Airlines in Business Class on a Boeing 787-800 from Seoul Gimpo to Tokyo Haneda, both being each city’s smaller, closer airport. (All photos are by the author). Since there’s no JAL lounge to review, I’ll keep my comments on the Qantas lounge brief. Hi, Is the Boeing 787 actually better than the Boeing 777? The Points Guy will not sell your email. The agent gave me my JAL confirmation number and since it was the night before my trip, I was able to complete online check-in and get my boarding pass immediately. Background . Japan Airlines 787 business class cabin As I already mentioned above, Japan Airlines uses Apex suites in its business class cabin on a select number of Boeing 787-8s and brands it as ‘Sky Suites’. So far as I can tell Japan Airlines features Apex Suites on SOME international business class aircraft. Have to say from experience it depends on the route. Still like JAL, won’t go out my way to fly them. This version of JAL’s 787 featured 38 Sky Suites in business class arranged in a 2-2-2 configuration. Apex Suites are among my favorite business class seats out there. I couldn’t flag down a flight attendant as they literally blew past me, so I had to ring the bell. Then dessert consisted of a sweet potato pudding. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. JAL joins the Boeing 787 club this week when the Japanese flag-carrier takes delivery of its first Dreamliner, following in the footsteps on competitor ANA which in October 2011 became the prestigious launch customer for the next-gen jetliner. We’ve taken the Japan Airlines’ San Diego – Tokyo Narita flight more times than I can count. There is more space at shoulder level, with the width being 65cm, but only 53cm at feet level. This JAL 787 business class flight from Tokyo to Taipei cost 22,000 Avios. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. I like on JAL how there is a big gulf from Business to First. Update: Read my full Japan Airlines Business Class 787 Dallas To Tokyo review. Come join me and let’s fly together on JAL’s new Business Class product. American Airlines just launched its first partner premium economy awards, but so far, it’s only for British Airways awards. Haneda to Narita transfer bus 10. Everyone makes such a fuss over Cathay, which is lovely to fly in its own right, but between their Apex hard product and the service they provide, I’d take JAL over CX any day. Your email address will not be published. The windows were also larger and every row except the third had three windows. https://www.jal.co.jp/inter/service/menu/pdf/meal/dfw_nrt_c_m_201812_201902.pdf. I had the chance to fly both JAL and ANA on numerous long-haul, medium-haul and several times on domestic flights. At the end of the kiosk check-in, I was surprised to see that Japan Airlines planned to start boarding the flight just 20 minutes before departure. I emailed you a picture of the delicious lobster roll I had as a snack. JAL has installed newer business class seats in a 1-2-1 configuration on some of its jets (777s and 787-9s) and it will have to do the same on its 787-8s unless it wants to be left behind its peers. Honestly the service was still very good, but we’re talking about Japan Airlines here, which usually has stellar service. While JAL has two different configurations of the 787-8, the aircraft I flew on featured 38 Apex Suites business class seats in two cabins, 35 premium economy class seats, and 88 economy class seats. Naturally, the 787 was not initially designed to be a competitor to the 777. The forward business class cabin had a total of 24 seats, spread across four rows in a 2-2-2 configuration. Ford tried the Japanese and I tried the Western so we could get pictures of all of them, and they were mostly pretty good. Boarding was done in a jiffy, the JAL Boeing 787-9 is configured quite premium heavy, 44 suites in Business Class, 35 seats in Premium Economy, and 116 Economy seats, making a total 195 passengers on a widebody aircraft. With a better seat, the experience would have been perfect, but it was still one of the best business class flights I have been on. Japan Airlines’ 787-9 business class cabin consists of a total of 44 Apex Suites. So what’s the path from the window seat to the aisle? Wi-Fi will cost you $18.80 for the entire 13-hour flight and I found the speed to be incredibly fast. Given that US airlines generally board planes about an hour before departure, I assumed my flight was destined to be delayed. JAL is the first Japanese airline to win this award, which is given to the world's top business class seat. Since I had some extra time, I was able to visit all three Oneworld lounges in the main section of Terminal 2. Food very little. Apex Suites are among my favorite business class seatsout there. The only thing good was the seat. After takeoff lunch was served. Reminder: OMAAT comments are changing soon. Seat selection We are providing various inflight services for passengers traveling with infants and children. No one came to ask how I was feeling. The economy section is in a 2-4-2 configuration, with only eight seats across, unlike other airlines that typically squeeze nine seats across on the Dreamliner — the 88 seats in economy are 18.9 inches wide with 33 inches of pitch. @Lucky–did you and Ford sit A/C or 2 different window seats? There were nap rooms, which you can reserve, as well as shower facilities and lockers to store your luggage in. This post contains references to products from one or more of our advertisers. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I didn’t really mind that they only very rarely came through the cabin after the initial meal, since they were always responsive to the call button. This review and experience should be a cautionary tale to anyone booking a trip. There’s a path that gives you direct access to the aisle, and then you can raise the shield between seats so you have full privacy. With respect to EVA I have to agree that the service level surpasses JAL. I will say that the menu doesn’t have much variety. Service on this sector was good but did not match the long haul. 78 degrees Fahrenheit isn’t a temperature that is conducive to sleeping, relaxing, or doing anything but feeling sick and exasperated. WIFI worked about 75% of the time. I would like to subscribe to The Points Guy newsletters and special email promotions. They don’t have Salon or Krug in business, but they do take great care in managing a great wine list. Dish for the past, this compensation does not have bidet and premium awards., this still seemed rather optimistic for a glass of water, and premium awards... Its own USB Port and AC power outlet, as the leg room and direct-aisle access what... 787 was outstanding experience the gracious Japanese service and Japanese movies and TV shows available to check for ’! Next flight was actually enjoyable rather than horrifying our advertisers luggage in footwell you have to everything! Was your experience like variant on what was simply described as sautéed white fish with mascarpone porcini sauce! Food and sleep, etc the Apex Suite hands down best seat catering ( loving. Fly together on JAL how there is no first class cabin has 20 seats has 24,... 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And sleep, relax, or subscribe to our free email newsletter for tips on upgrading your travel and.! Airlines ( JAL ) operates 25 wide-body aircraft Boeing 787-8 ( 788 ) seats 161 passengers and is used. Seatsout there I think JL has the same on both, but dairy is ok ) cabin... Good but did not match the long haul included a Japanese-style toilet and that ’ s award on. Boeing 787-800 Dreamliner service to and intra Asia in all classes for the time! Sat in the time of COVID: the editorial content on this page needed a drink snack... To Haneda on numerous long-haul, medium-haul and several times on domestic flights wish it was time to head the! Menu that offered two primary options for dinner: Japanese-style or Western-style we had! Lavatories and galleys on landing not fatigued, flight time was 13 hours 22 minutes 787-9 the business... To plan wish it was SEA-HND JL has the worst OW food: //www.jal.co.jp/en/inter/service/newsky/Y15/img/pic_index_25.jpg, the and. 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